Privacy policy

Privacy Policy

This Privacy Policy describes how Bolton Street Deli and Liquor (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from boltonstdeli.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, improve the Services, comply with legal obligations, enforce applicable terms of service, and protect the Services, our rights, and those of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, or can be associated with you.

Information We Collect Directly from You:

  • Contact details such as your name, address, phone number, and email.
  • Order information, including billing address, shipping address, payment confirmation, and phone number.
  • Account information, such as username and password.
  • Customer support information, including any messages sent through the Services.

Information We Collect about Your Usage: We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, your IP address, and other details about how you interact with the Site.

Information We Obtain from Third Parties: We may also obtain information from third-party vendors and service providers such as:

  • Companies supporting our Site (e.g., Shopify).
  • Payment processors collecting payment information (e.g., credit card details) to fulfill your orders.

How We Use Your Personal Information:

  • Providing Services: We use your personal information to fulfill orders, manage your account, and arrange shipping.
  • Marketing and Advertising: We may use your information for promotional purposes, including tailored advertising on our Site.
  • Security and Fraud Prevention: We use your information to detect and prevent fraudulent or malicious activity.
  • Communication and Service Improvement: We use your information to provide customer support and improve our services.

Cookies

We use Cookies on our Site to improve the functionality and performance of the Site. Cookies help us remember your actions and preferences and allow us to run analytics to better understand user behavior. You can control Cookies through your browser settings, though blocking Cookies may affect your experience of the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties, including:

  • Vendors or service providers who perform services on our behalf (e.g., IT management, fulfillment, shipping).
  • Business and marketing partners who use your information to provide services or advertise to you.
  • Affiliates within our corporate group for business operations.

We do not use or disclose sensitive personal information without your consent.

User-Generated Content

If you choose to post product reviews or other user-generated content on our Site, this content will be public and accessible to anyone. We are not responsible for the privacy or security of any information you make publicly available.

Third-Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for the privacy or security practices of these sites. You should review the privacy policies of third-party websites before providing them with your personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us, and we will delete the information.

Security and Retention of Your Information

We take reasonable security measures to protect your personal information, but no method of transmission or storage is completely secure. We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your personal information. You may also have the right to withdraw consent or manage communication preferences.

To exercise any of these rights, please contact us using the information provided below. We will not discriminate against you for exercising your rights.

Complaints

If you have any complaints about our privacy practices, please contact us at the information provided below. We will do our best to resolve your concerns.

All Content and Images

All content, images, and materials provided on the Site are the exclusive property of Bolton Street Deli and Liquor. Unauthorized use of these materials is prohibited without our explicit consent.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at aa@abc-taxandaccounting.com.au or contact us at 120 Bolton Street, Eltham, VIC, 3095, AU.